This Privacy Policy describes how witnesswellness.co (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at witnesswellnessco@outlook.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify & any future shipping and fulfillment apps.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Information We Collect

We may collect personal information when you create an account, make a purchase, or use our website. This may include your name, address, phone number, email address, payment information, and other relevant details.

We may also collect non-personal information such as your IP address, device information, and website usage data.

How We Use Your Information

We use your personal information to process your orders, provide customer service, and communicate with you about your account or our products and services. We may also use your information for marketing purposes, such as sending you promotional emails or newsletters.

We may use non-personal information to analyze website usage and improve our services.

 

Sharing Personal Information

We do not share your personal information with third parties except as necessary to process your orders or provide our services. We may share your information with third-party vendors for payment processing, shipping, or other related services. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to secure your sensitive data during transmission and storage.

Despite our best efforts, no data transmission or storage system can be guaranteed to be 100% secure. We cannot guarantee the security of your personal information and assume no liability for data breaches or unauthorized access.

Your Choices

You can manage your communication preferences and unsubscribe from our marketing messages at any time. You may also opt-out of certain data collection practices, such as cookies, by changing your browser settings.

If you wish to access or update your personal information, please contact us.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/

Last updated: 30/03/2022