Refund policy

We have a 14-day return policy from the day after the goods are delivered. This means you may return the product to Witness Wellness and obtain a refund of the price of the returned product, provided that the product has not been opened, consumed or tampered with. Please email us at witnesswellnessco@outlook.com to request a return and we will provide you with the next steps. Depending on the reason for returns, you may have to pay the cost of shipping the returns back to us, the refund will include the full value paid of the product. 

If a product is sold as part of a product combination (bundle) in which other products or services are offered for free or at a discount compared to their normal price, the bundled product must at Witness Wellness request be returned with the product purchased. Witness Wellness reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We are unable to accept returns on food supplement products once they have been opened. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at witnesswellnessco@outlook.com.